Systems Administration Senior Associate Job at NTT DATA, Inc., Indiana

VFlWVmR3eURDZS9CR0pIOHhKdkViMW1kSHc9PQ==
  • NTT DATA, Inc.
  • Indiana

Job Description

Roles and Responsibilities:

  • Excellent communication, teamwork, and customer service skills.
  • Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations.
  • Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution.
  • Collaborate with cross-functional teams, including infrastructure, development, and operations, to resolve technical issues and enhance overall IT operations.
  • Handle inbound contacts as and when needed to support the customers.

Technical Skills:

  • Windows Technologies:
    • Understanding of Active Directory; including replication, GPO, and DNS.
    • Basic knowledge of registry, permissions, and drivers and software required.
    • Understanding of enterprise anti-virus solutions, endpoint data protection, and encryption
  • VDI Technologies:
    • Citrix VDI, XenApp, XenDesktop, Citrix Cloud
    • VMware Horizon
    • Azure Virtual Desktop
  • EPM Technologies:
    • Microsoft End Point Manager
    • SCCM Client Repair/Install/Uninstall/ Patch Remediation/ Monitoring
    • Intune / MEM
  • Messaging Technologies:
    • Microsoft 365 Fundamentals: Microsoft 365, Exchange, & SharePoint
    • PowerShell & Exchange Server: Message Distribution
    • Microsoft office 365, Exchange 2010,2013,2016, 2019 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management

  • COTS Applications:
    • Microsoft Office, Adobe, Avaya, Zoom, Ivanti etc.
    • Installation/Un-installation & troubleshooting.
  • Mobile Device Management:
    • Configuration, Installation, Setup etc.
    • Intune, MFA Setup.
    • Remote Wipe, Office products on mobile device.
  • Windows/MAC OS:
  • MAC Setup & troubleshooting.
  • Printer mapping/installation.
  • Browser issues troubleshooting, basic OS troubleshooting.
  • VPN/MFA Troubleshooting:
  • DUO setup & troubleshooting.
  • VPN Application issues, troubleshooting, certificate installation etc.
  • OKTA/MFA Defender troubleshooting.

Job Tags

Remote job,

Similar Jobs

Huntington Learning Center of Boca Raton

Teacher/Tutor Job at Huntington Learning Center of Boca Raton

 ...changing the lives of children! Huntington is the leader in the tutoring and test prep industry and our success is directly attributed...  .... Year-round flexible, part-time hours afternoon, evening, weekend, and summer. Professional development opportunities. Paid... 

NorthPoint Search Group

Staff Accountant - CPA Firm Job at NorthPoint Search Group

 ...Stable and respected CPA firm located in North Dallas needing Full-time Experienced Staff Accountant. We serve a variety of small business clients and individuals. Our services include income tax preparation; monthly/quarterly accounting; payroll services; sales tax preparation... 

Congo Brands

Creative Project Manager Job at Congo Brands

 ...supplements and more. The Role We are searching for a Creative Project Manager to join our Brand Innovation team in the Creative...  ...team and external partners, including brand representatives, agencies, photographers, and videographers as needed Facilitate brainstorming... 

Entertainment Technology Partners

Production Assistant Job at Entertainment Technology Partners

 ...Join the hard-working and passionate team that delivers unparalleled audiovisual support to events around the world. The Production Assistant performs the required activities to support the building, scheduling, accounting, reporting and document management for... 

Village Caregiving, Mansfield, OH

Home Health Aide (HHA) 3RD SHIFT Job at Village Caregiving, Mansfield, OH

We are seeking an In-Home Caregiver to become a part of our team! You will provide routine healthcare assistance to patients at the patient's home or in a care facility. We offer flexible schedules for all of our caregivers!BENEFITS* Dental insurance* Flexible schedule...